How can we help you?

General

  • Is it accessible on mobile devices?

    As for now, we can only recommend viewing the SweldoMo payroll system on a desktop and tablet. Viewing reports on your mobile phone may not be convenient, nor functional. The SweldoMo app, however, provides access to some features in the system, namely remote logging in and out of work, access to individual DTR and payslip, and access to filing for overtime and leave.

  • What government document/reports are included or generated by the system?

    All of the required government forms are provided by SweldoMo. These forms can be accessed online, and are inclusive of: SSS R1A, SSS R3, SSS MLe2, PH ER2, PH RF1, PH CF1, PH CSF, PAGIBIG M1, PAGIBIG P2-4, BIR ALPHALIST and BIR 1902, 2316, and 1601-C.

  • What happens if there are updates in government forms (BIR, SSS, etc.)?

    Any government updates will be automatically adapted by the Sweldomo system. You will always be compliant in your government requirements.

  • Do you have customer support?

    Our customer service is available from Monday to Saturday, and from 9:00 am to 6:00 pm.

  • Who can access the SweldoMo payroll system?

    Both the employer and employee have 24/7 access to the SweldoMo Payroll Software.

  • Back-up and Security

  • Do you have a back-up system if and when the system is corrupted?

    Yes, we can restore data up to the last 24 hours.

  • Is auto back-up provided by the system?

    Yes, our back-up system is scheduled to run daily, weekly and monthly.

  • How safe and secure is SweldoMo?

    SweldoMo encrypts all data coming to and from our server with 128-bit encryption using TLS 1.2. Our server and your computer establishes an encrypted link which allows sensitive information to be transmitted securely.

  • Implementation

  • Do we need to undergo training before using the system?

    We can conduct on-site and off-site trainings for our customers before the system’s live implementation. This can be conducted within the customer’s premises or via web conference.

  • What are the system requirements?

    Since this is an online system, we require the following:

    • Internet connectivity of at least 1mbps. DSL, 3G/4G and above are recommended.
    • Web browser on Windows, Linux or Mac. SweldoMo works on Internet Explorer, but we recommend Google Chrome or Mozilla Firefox

  • How long does it take to implement?

    We can set up the system in as fast as 30 minutes, provided that all necessary data are readily available and the user is compliant with the system requirements.

  • How to get started?

    You can schedule a user’s training with us. You have the option to do it on-site or via web conference. With SweldoMo’s easy-to-use interface, you can use the system on your own in a very short span of time.